Privacy Policy

Last updated: 2025

NorthShoreSnow ("we," "our," or "us") is committed to protecting the privacy of our website visitors and customers. This Privacy Policy describes how we collect, use, and safeguard your personal information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Submit a quote request or contact form
• Send us an email or call our office
• Sign a service agreement
• Subscribe to our newsletter or blog updates

This information may include your name, email address, phone number, mailing address, property address, and details about your commercial property.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address and geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website or source

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide quotes for our snow and ice management services
• To deliver and manage our snow removal, de-icing services
• To communicate with you about service schedules, weather alerts, and property updates
• To improve our website and customer experience
• To send marketing communications (only with your consent)
• To comply with legal obligations and protect our rights

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers: We may share information with trusted third-party service providers who assist us in operating our website and business (e.g., payment processors, email service providers), subject to their agreement to keep your information confidential.
• Legal requirements: We may disclose your information if required by law, court order, or government regulation.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include secure server infrastructure, encrypted data transmission, and restricted access to personal information.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us understand how you use our website.

We may use the following types of cookies:

• Essential cookies: Required for the website to function properly
• Analytics cookies: Help us understand how visitors interact with our website
• Marketing cookies: Used to deliver relevant advertisements and track campaign performance

You can control cookies through your browser settings. Disabling cookies may affect certain features of our website.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• The right to access and obtain a copy of your personal information
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to withdraw consent for marketing communications
• The right to file a complaint with a data protection authority

To exercise any of these rights, please contact us using the information provided below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: Quotes@northshoresnow.com
• Phone: (604) 990-7072
• Location: North Vancouver, BC