Snow removal, answered

Dispatch is automatic on snowfall triggers, and core North Vancouver routes are typically cleared before 6:30am on snow days. Your contract states your response window in writing.

Plow trucks for lots and drive aisles, compact machines for tight strata laneways and parkade ramps, and dedicated sidewalk crews with blowers and shovels for pedestrian areas.

Yes — our programs combine clearing and de-icing. Every plow visit ends with salt application, and we also run standalone de-icing whenever temperatures reach freezing, even without snowfall.

Yes. Property managers with portfolios get consolidated contracts, one invoice, and per-site service reporting — one relationship covering every building.

Core-route clients are serviced continuously through the storm on rotation. We cap our client list to the capacity of our fleet precisely so a 40 cm dump doesn't turn into a three-day backlog.

Dispatch is automatic on a 5 cm accumulation trigger, and core North Vancouver routes are typically cut open before the morning rush. Your contract states your response window in writing.

Wherever your site plan says. We map pile locations before the season so snow never eats your parking stalls, blocks a sightline, or dams meltwater across a drive aisle where it refreezes overnight. When on-site storage fills up, we haul it off-site.

Yes. Full-size trucks handle the open lot; for ramps, parkade entrances and tight strata laneways we switch to compact machines and ATV plow units that clear the ground without scraping walls or clipping bollards.

Loading docks and fire lanes are priority-one on every visit. A dock that's snowed in costs your tenant a delivery, so we cut those open first, then work the rest of the lot.

Yes. Every plow visit closes with de-icing treatment, and we also run standalone salting whenever temperatures reach 0°C — plowing a lot clean and leaving it to refreeze is only half the job.

Anti-icing is proactive — treating a surface before the storm so ice can't bond to the pavement. De-icing is reactive — breaking down ice that has already formed. Anti-icing wins most of the time; it uses less material and keeps the surface safer from the first flake. We lead with it wherever the forecast allows.

Automatically, whenever temperatures reach 0°C — even without snowfall. A wet lot at plus-two in the afternoon becomes black ice at minus-one overnight, and automatic dispatch is what gets salt down before that happens.

Both, matched to the situation. Liquid brine goes down before a storm to stop ice bonding; granular salt and treated blends go on active ice and refreeze where you need melting power on contact.

Black ice is our main target. The North Shore's freeze-thaw cycle reloads that risk every night as daytime melt refreezes after dark, so de-icing here is a season-long routine, not a one-time storm response.

Yes — if it's documented. BC courts judge slip-and-fall claims on whether you took reasonable care, and a timestamped record showing entrances were treated at 5:40am is a defence. "We usually salt" is not. Every visit we run files that proof automatically.

Exactly what the surface and temperature call for — no more. We run calibrated spreaders for complete coverage of every critical area with the least material that does the job. Over-salting tracks into buildings, pits concrete and wastes money without adding traction.

Standard rock salt melts reliably down to about -12°C, which covers most North Shore conditions. When the temperature drops below roughly -10°C, plain rock salt slows down, so we switch to treated and blended materials that keep melting in deeper cold.

Both. Most slip-and-fall claims happen at the curb, the entrance and the sidewalk, not mid-lot, so every visit treats those pedestrian areas along with the parking surface.

Over-applied, yes — runoff ends up in creeks and storm drains. The honest fix isn't under-treating and hoping, it's applying exactly the right amount. Calibrated, right-sized application is both the safer and the greener option, and we can work in treated grit near sensitive waterways.

Yes. Standalone salting dispatches automatically whenever temperatures reach 0°C, even with no snow. It's also bundled into every plow visit on our snow removal contracts.

Two options — a per-visit rate (you pay only when we service), or a fixed seasonal plan billed monthly from October through April. Either way we quote from a satellite map of your driveway, walkways and steps, so you see exactly what's included before you agree to anything.

No. We monitor forecasts and conditions all winter and dispatch automatically once snowfall reaches 2 cm — or when icy conditions call for salting. Overnight storms are typically cleared before the morning.

Whatever we map together in the quote — typically the driveway, walkways, entry steps and your municipal sidewalk frontage. Salt is applied to the same areas and billed per bag, unless your plan includes it.

No. Crews work from the mapped service area, and you get photo confirmation when the visit is done. Just keep vehicles off the driveway when snow is forecast so we can clear the full surface.

October 1 through April 30. Sign up mid-winter and your agreement simply starts at the beginning of the current month and runs to April 30.

One short, plain-language agreement written for homeowners — what we clear, what it costs, and how to cancel (30 days' notice, any time). No commercial legalese.

Yes — our quotes come with the property's satellite-measured service map, so council sees exactly which surfaces are included, and we're happy to answer questions at a council meeting or by email.

Every visit is GPS-logged with time-stamped photos. Ask for per-event summaries or a season-end service report — useful for AGMs, insurance renewals and defending against claims.

Yes. We run compact equipment specifically for strata laneways, visitor parking, and parkade ramps that full-size plow trucks can't work safely.

October 1 through April 30, covering every snowfall and every freezing event in between — no per-storm charges, no caps.

Ask every contractor for a measured map of exactly which surfaces are included at the quoted price. Our quotes come with a satellite-measured service map, so you can lay ours beside a competitor's and see precisely where scopes differ instead of comparing two vague numbers.

Whether dispatch is weather-triggered or you have to call, what is included versus billed extra, whether each visit is photo-documented, whether the seasonal price holds no matter how often it snows, and what records back a liability defence.

Yes. We provide the service map, a fixed seasonal figure and a sample visit record in a format you can drop straight into a council package, and we are happy to answer questions by email or at a meeting.

Courts look for a documented system of reasonable winter maintenance, not perfection. Weather-triggered dispatch plus photo-verified visit records is exactly that kind of system — but the duty stays with the corporation, so the records matter.

Yes. We manage multi-site portfolios under a single agreement, with each property individually mapped, scoped and priced. You get one point of contact and one renewal to manage instead of a different contractor at every address.

We consolidate billing into one statement with a clear per-site breakdown, so you can reconcile, allocate and pass costs through to owners without untangling a pile of separate invoices.

Every visit is GPS-logged with time-stamped photos, organized by property and date. You can pull a per-site service history for an owner pack, an insurance renewal or an AGM without asking us to reconstruct it.

Because dispatch is triggered by weather monitoring rather than your phone call, crews are often on site before accumulation becomes a problem. We commit to response-time targets in writing per property, sized to each site's priorities.

We build each site's plan around your opening hours and priority surfaces, and dispatch is triggered by weather monitoring so crews are working before you open rather than after complaints start. Winter weather is dynamic, so we plan for access first — entrances, main routes and parking.

Yes. Docks, ramps, service lanes and rear entrances are mapped as part of your site plan, prioritized around your delivery windows so freight keeps moving through the storm.

Every visit is GPS-logged with time-stamped photos showing what was cleared, when and where materials were applied. That documented record is the evidence that protects you if a claim is ever made.

Yes. We map the public sidewalk bordering your property into your service area so it is cleared to the municipal deadline, keeping you compliant without you tracking bylaw timelines.

Yes. We build each site's plan around your opening hour, and weather-triggered dispatch puts crews on the lot ahead of it so parking, entries and walkways are ready before the first customer arrives.

Yes. Entrances, walkways, crosswalks and cart corrals are mapped as priority pedestrian surfaces in your plan, because that is where customer volume and slip risk concentrate.

We map stacking areas and clearing routes to keep aisles and stalls flowing during accumulation, and return as conditions warrant rather than clearing once and leaving. Snow is stacked where it will not consume prime parking.

Every visit is GPS-logged with time-stamped photos of what was cleared and where ice melt was applied, giving you a documented record that protects the property if a customer files a claim.

Yes. We build the plan around how your facility actually runs, including 24/7 operations, so gates, yard circulation and entrances stay clear through shift changes rather than only during business hours.

Yes. Dock aprons, loading ramps, trailer parking and the lanes that feed them are mapped as top-priority surfaces and cleared first, because that is where your freight either moves or stops.

We apply de-icing and salting on the ramps, aprons and pedestrian routes where lift trucks and workers move, on a weather-driven schedule, so surfaces keep traction for both equipment and people.

Yes. We map large yards for clearing routes, snow-stacking areas and priority zones, and bring yard-scale equipment, so acres of truck circulation get cleared to a plan rather than piecemeal.

It depends dramatically on elevation. Waterfront Lonsdale might see 5–10 snow days a season, while Upper Lynn Valley and Braemar routinely see two to three times the accumulation. We quote each property on its real location and elevation, not a city-wide average.

Yes — and the rule is stricter for business than most owners realise. In the District of North Vancouver homes have until 10am, but commercial, industrial and multi-family property must be cleared with no grace period at all; the City expects it done promptly. Our service maps include your bylaw frontage so you stay compliant without thinking about it.

Strata complexes, office and retail buildings, medical clinics, industrial yards and institutional sites — anywhere with parking, walkways and people who need to arrive safely. Those are our specialty and they get first call on our routes. We also service residential homes here — driveway, walkways, entry steps and your sidewalk frontage.

North Vancouver is our home base and core route — most contracted properties are cleared before 6:30am on snow days, with continuous rotation during ongoing storms.

Considerably. The upper British Properties, Chartwell and Cypress-adjacent benches sit far above the waterfront and hold heavy, wet snow when Marine Drive is only getting rain. We monitor elevation-specific conditions and dispatch uphill crews before the snow line drops.

Commercial and strata is our specialty — Marine Drive retail and restaurants, professional and medical offices, strata complexes on the slopes, and Park Royal-area commercial — and those routes are cleared first. We also service West Vancouver homes, including the steep British Properties and Caulfeild driveways — walkways, entry steps and sidewalk frontage included.

Yes. The District requires owners and occupiers to clear adjacent sidewalks within 24 hours of a snowfall, and snow can't be shovelled onto the roadway. Your bylaw frontage is mapped into the service plan so it's cleared on the same visit as your lot — normally the first morning pass, well inside the deadline.

We match de-icing product and technique to the surface, favouring targeted salting and non-corrosive options on decorative and heated paving rather than blanket application.

It rarely gets deep snow, but it ices constantly. Freeze-thaw off the harbour, shaded tower frontage and cold parkade ramps produce black ice on nights that never see a snowflake. Most downtown programs are weighted toward de-icing and monitoring, not plowing.

Downtown work is about the pre-commute window. Crews treat frontage, entrances and ramps in the early morning so towers and retail are safe before foot traffic and transit riders arrive — not after they're already slipping.

Yes. The City requires property owners to clear adjacent sidewalks by 10am after a snowfall. We map your full tower or storefront frontage into the plan so you stay compliant and reduce slip-and-fall exposure.

Office towers, retail frontage, mixed-use strata, parkades and building entrances. Commercial only — we don't service residential.

Elevation. Burnaby spans from near sea level at Big Bend to roughly 370 m on Burnaby Mountain, and that range decides whether a storm falls as rain or snow. Properties around SFU and the upper slopes routinely see accumulation on days when Metrotown sees none, so we route and price those tiers separately.

Section 31 of Burnaby's Street and Traffic Bylaw makes the owner or occupier responsible for clearing snow and ice from the sidewalks around the property by 10am every day, including holidays, to a minimum cleared width of 1.2 m. Business properties face fines of $80 per day for non-compliance. We build your full frontage into the service map so that deadline is met on the same pass as your lot.

Yes. Metrotown, Brentwood and Lougheed properties are dominated by ramp access and structured parking, where the hazard is ice on a graded surface rather than depth. Ramps, entrances and loading areas are treated as their own priority surfaces on every visit.

Yes. The Fraser flats are wide, exposed and poorly drained, which makes refreeze the main problem rather than plow volume. Those sites are usually weighted toward anti-icing ahead of a storm and drainage-aware salting afterward.

Richmond gets very little accumulation and a great deal of ice. Sitting at about a metre above sea level on the delta, it takes most storms as rain, then freezes overnight on flat ground that cannot drain. Freezing fog off the river does the same thing without a snowflake falling. Most Richmond programs are weighted toward anti-icing and monitoring rather than plowing.

There is almost no slope anywhere in the city. Meltwater that would run off a graded North Shore lot simply sits on a Richmond one, then refreezes into sheet ice across the parking field overnight. We plan treatment around where the water actually pools on your site, because salting the driving lanes and ignoring the low spots leaves the hazard exactly where people walk.

Under the City's Traffic Control and Regulation Bylaw 5870, the owner or occupier of residential, commercial and industrial property must clear snow and ice from the sidewalk along their property line by 10:00am every day, including Sundays. The fine is $125. Your full frontage is mapped into the service plan so it is cleared on the same pass as the lot.

Yes. Bridgeport, Ironwood, Riverport, Crestwood and the Sea Island industrial properties are the core of our Richmond work. Wide loading aprons, truck courts and staging yards are exposed and slow to drain, so they are usually treated ahead of a freeze rather than cleared after one.